What is Relay Tow and who is it for?
Relay Tow is software for towing companies. It helps you dispatch calls, run the business (invoices, rates, reports and impounds), and save typing and phone calls with AI-assisted tools. It is built for owner-operators and small to mid-size towing companies.
The parts of Relay Tow
Dashboard (web): used by owners, admins, dispatchers and office staff. This is where you manage calls, drivers, impounds, auction, invoices, rates, reports, your website, integrations and settings.
Driver app: used by drivers in the field. Drivers see their assigned calls, update status, take vehicle photos, scan VINs, collect payment, work with impounds, complete tasks, run truck inspections and share their location.
Company website: a public website that Relay Tow builds for your company. Your customers can see your services, contact you, request a booking, look up an impounded vehicle ("find my car"), pay impound fees online and sign release forms.
What you can do with it
Create calls (also called jobs or dispatches), assign drivers and follow them on a live map.
Track impounded vehicles, storage lots, fees and releases.
Create invoices and take card payments through Square or RoadSync.
Set customer rates for the accounts you bill, such as motor clubs and businesses.
Build saved and scheduled reports and export them to CSV or PDF.
Accept or decline job offers from connected networks such as Urgently.
AI-assisted tools
VIN scanner: photograph a VIN in the driver app and the vehicle details fill in.
Invoice import: read a motor-club invoice from a PDF or image and fill in the invoice.
Rate sheet import: read a PDF rate sheet and create rates.
Bulk call import: upload calls, review what the system understood, then import.
Who uses it
Owners and admins set up the company. Dispatchers work the desk in the dashboard. Drivers use the driver app on their phone. Office staff handle invoices and payments.