Why can't I see a menu item or button?
If you cannot see a menu item, tab or button that a colleague can see, the usual cause is that your role does not include the permission for it. Some features also only appear when they are switched on for your company.
Check these first
Your role. Ask your Owner or an Admin which role you have and whether it includes the permission you need. They can change your role in the dashboard under Settings, then Team Members.
Your sidebar. Each person can hide sidebar items. Check your sidebar settings to see if you hid the item. See "Customize your dashboard sidebar".
The feature. Some features are switched on per company, such as Inspections, Site → Analytics and Site → Domains.
Common examples
Accounts: needs permission to view rates.
Site: needs the right permission, and some sub-items need the feature switched on.
Ads: needs permission to edit the website.
Roles (in Settings): only for people allowed to edit roles.
Plans & Billing (in Settings): only for people allowed to view the subscription.
AI Connector (in Settings): only for people allowed to manage it.
Companies (in Settings): Owner only.
Inspections: needs an inspections permission, or the feature switched on for your company.
Invoices actions: creating and editing invoices each need their own permission.
Send via SMS in the driver app: needs the send-payment-links-by-text permission. The default Admin, Dispatch and Driver roles include it.
Connect Square: Owners and Admins only.