Glossary of towing and Relay Tow terms

These are the words Relay Tow uses, and what each one means.

Account: a customer you bill, such as a motor club or a business. Not the same as a user login.
Call: a request for service, such as a tow, a jump or a lockout. Also called a job or dispatch. The dashboard calls it a call. Some driver app and payment screens call it a dispatch.
Customer rates: the prices set for an account.
Dashboard: the web app used by owners, admins and dispatchers.
Dispatch: the act of sending a driver to a call. In some screens, the call itself.
Driver app: the app drivers use in the field.
GOA: gone on arrival. The vehicle was not there when the driver arrived.
Impound: a vehicle held at a storage lot, with fees until it is released.
Lot: a storage location for impounded vehicles.
Motor club: a roadside-assistance network that sends jobs, such as AAA.
Offer: a job sent to you by a connected network, which you can accept or decline.
Owner / Admin: the roles that manage the company. The Owner can do everything.
Payment link: a secure checkout page for one invoice.
Payment provider: Square or RoadSync. A company uses one at a time.
Quote: a price given before work, saved as a call of type Quote.
Release form: a form the vehicle owner signs when taking a vehicle back.
VIN: the vehicle identification number. The driver app can scan it from a photo.