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Call statuses: what each one means

Every call (also called a job or dispatch) has a status that shows where it is in its life. Relay Tow keeps a history of every status change on the call. You can filter by status in the Call Log in the dashboard.

The usual path of a call

  1. New: the call has been created.

  2. Pending

  3. Dispatched: a driver has been sent to the call.

  4. On scene: the driver is at the vehicle.

  5. Towing: the vehicle is being towed.

  6. Completed: the job is done.

Calls offered by a connected network

  • Offered: a network such as Urgently has offered you the job. You can accept or decline it.

  • Accepted, awaiting

  • Declined: the offer was declined.

Other ways a call can end

  • Canceled: the call was canceled.

  • Failed

  • GOA: gone on arrival. The vehicle was not there when the driver arrived.

  • GOA, awaiting

  • Completed, awaiting

If you are not sure what a status means on a specific call, contact Relay Tow support for details.

What drivers see in the driver app

Drivers update calls from the driver app as they work: ready, waiting, en route, on scene, towing and complete. Each update shows on the call in the dashboard.

Good to know

  • To cancel a call or mark it GOA, contact Relay Tow support for the steps that apply to your company.

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