Skip to content
Relay Tow Help Center home

Create a call

You create calls (also called jobs or dispatches) from the Call Log in the dashboard. There are four kinds: a new call, a completed call, a scheduled call, and a quote.

Which kind to use

  • New call: a job that needs a driver now.

  • Completed call: log a job that is already done, so it is on record and can be invoiced.

  • Scheduled call: a job booked for later.

  • Quote: a price given before any work. It is saved as a call of type Quote.

Steps

  1. In the dashboard, open Call Log.

  2. Choose the option to create a call, then pick the kind of call.

  3. Enter the call details, the account type (for example police, private or highway), and the vehicle information.

  4. Assign a driver now, or later. See "Assign and reassign drivers".

  5. Save.

What you will see

The call appears in the Call Log. If you assigned a driver, they get a text message and/or push notification.

Other ways calls are created

  • Drivers can create calls from the driver app.

  • You can import many calls at once. See "Import calls in bulk".

  • Offers you accept from a connected network such as Urgently.

Good to know

  • Your plan sets a limit on calls. Relay Tow warns you near the limit and blocks new calls over it.

Related articles