Troubleshooting the driver app

Use this list to fix the most common problems in the driver app. Find the message or problem you see, then follow the fix.

"Invitation has expired": your invitation is more than 7 days old. Ask your dispatcher or admin to resend it.
Forgot your password: use the password reset option on the sign-in screen.

No new-call alerts: allow notifications for the app and check you have not opted out of texts. See "Not getting call alerts? Fix notifications".
Your location is not showing on the dispatch map: allow location access and check your signal. See "Location sharing: what it does and how to fix it".

The camera does not open: allow camera access for the app in your phone's settings.
The VIN does not scan: clean the VIN, use better light, and hold the phone steady.

"Square Not Connected" or "Your company needs to connect Square to accept payments. Please contact your administrator.": an Owner or Admin must connect Square. The whole Collect Payment screen is unavailable until they do, cash jobs included.
"Please enter a valid amount or add line items": enter an amount greater than $0, or add items.
"An invoice already exists for this dispatch": open the existing invoice instead.
"Failed to generate payment link" or "No payment link available": try again, or generate a new link.
"Failed to share link", "Failed to copy link" or "Failed to open SMS app": try again, and check the app's permissions on your phone.
"Failed to refresh status": check your signal and select Refresh Payment Status again.
"Failed to mark as paid": check your signal and try Mark as Paid again.

Your role may not include that permission. Ask your Owner or an Admin.

Contact Relay Tow support with your company name, what you were doing, and the exact message you saw. Do not send passwords or full card numbers.