Not getting call alerts? Fix notifications
When you are assigned a call, Relay Tow sends you a text message and/or a push notification to the driver app. If alerts are not arriving, work through the checks below.
Text message alerts
Check whether you opted out of Relay Tow texts. If you opted out, you will not get texts until you opt back in. See "Driver text-message opt-in and opt-out".
Ask your dispatcher to check the phone number on your driver profile in the dashboard.
Check that your phone is not blocking or filtering the messages.
Push notification alerts
Check that notifications are allowed for the driver app in your phone's settings.
Check that Do Not Disturb or Focus mode is off, or allows the app.
Still not working?
Ask your dispatcher to confirm you are assigned to the call. Then contact Relay Tow support with your company name, your name, and roughly when the alert should have arrived.