Release an impound and collect the balance
When a vehicle owner comes to collect their vehicle, take payment of the balance due, collect a signed release form, and mark the impound as released.
1. Check the balance due
In the dashboard, open Impounds and open the impound. Check the charges and the balance due.
2. Collect payment
The balance is billed on the impound's linked invoice.
Online: if your website has public payment turned on and Square or RoadSync is connected, the owner can pay online. See "Accept impound payments online".
Card in the office: send the invoice with a Square payment link. See "Send an invoice with a Square payment link".
Cash: mark the invoice as cash, then mark it Paid.
When the invoice is paid, the balance due goes to $0.
3. Collect a signed release form
Send the owner a release form link to sign online. See "Collect signed release forms".
4. Mark the impound released
Change the impound status to Released.
If it does not work
"Impound fees have already been paid": the invoice is already settled. No new payment link is created.