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Create and manage impounds

An impound is a vehicle held at one of your storage lots, with fees until it is released. In the dashboard you create an impound from a call, then manage it under Impounds.

Before you start

  • Add your storage lots in Settings, then Lots.

  • Set rates for the customer account. Impound fees come from your active rates for that account.

Create an impound

  1. In the dashboard, open Call Log and open the call.

  2. Choose the option to create an impound from the call.

  3. Check the vehicle details: make, model, year, color, plate, VIN and odometer.

  4. Choose the storage lot and impound date.

  5. Save.

Manage impounds

Open Impounds in the sidebar to see your impounded vehicles. Each impound shows:

  • The vehicle details.

  • The storage lot, impound date and days held.

  • Charges and the balance due.

  • The linked invoice.

Impound statuses

  • Active: the vehicle is in storage.

  • Released: the vehicle has been released.

  • Junked: the vehicle was junked.

  • Sold: the vehicle was sold.

How fees are calculated

Fees come from your active rates for the customer account.

Good to know

  • Drivers can also create impounds from completed calls in the driver app.

  • Depending on their role, people see all impounds or only their own.

  • Vehicle owners can look up their vehicle on your company website and pay online, if you turn that on.

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