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Add drivers and get them signed in

You add drivers from Drivers in the dashboard sidebar. Each driver is invited by email, accepts the invitation, and then signs in to the driver app. You need permission to edit drivers.

Steps

  1. In the dashboard, open Drivers in the sidebar.

  2. Choose the option to add a driver.

  3. Enter the driver's details, including their email address. You can also add license information and expiry, an emergency contact, notes, and a truck assignment.

  4. Save. The driver is sent an email invitation.

What you will see

The driver appears in your driver list with an invitation status of pending. When they accept, the status changes to active.

Get the driver signed in

  1. The driver opens the invitation email on their phone and accepts it.

  2. The driver opens the driver app and signs in.

See "Install and sign in to the driver app" to send your drivers.

Driver status

Each driver also has a working status you can set: active, on leave, or inactive.

Good to know

  • Invitations expire after 7 days. If the driver sees "Invitation has expired", resend the invitation from Drivers. You can also cancel an invitation.

  • Your plan sets a limit on the number of drivers. Relay Tow warns you when you are close to the limit and blocks adding drivers over it.

  • Drivers get new-call alerts by text message and push notification. They can opt out of texts.

If it does not work

  • "Invitation has expired": resend the invitation.

  • The driver did not get the email: check the email address on the driver's profile and ask them to check spam.

  • You cannot add drivers: your role does not have permission to edit drivers, or you have reached your plan's driver limit.

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