What to do if a payment fails
If the card on your Relay Tow subscription is declined, update your payment method in the billing portal. Subscription payments are handled by Stripe, and a failed payment goes through Stripe's failed-payment process.
This article is about your Relay Tow subscription. If a customer's payment on one of your invoices failed, see "Payment statuses, receipts, and refunds".
Fix it
In the dashboard, open Settings, then Plans & Billing.
Open the billing portal.
Update your card, or add a new one.
Return to Relay Tow.
What happens if it is not fixed
Contact Relay Tow support for details.