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Relay Tow Help Center home

Where to get help and how the AI agent works

The Relay Tow help center at support.relaytow.com has articles for every part of Relay Tow. You can search them, or ask the AI agent a question in plain words.

Search the help center

Use search on support.relaytow.com (shortcut: Cmd+K). Search for the task you want to do or paste the exact message you see on screen. Most articles quote the product's messages word for word.

Ask an AI agent

  1. On support.relaytow.com, select Ask an AI agent.

  2. Type your question, for example "How do I resend a driver invitation?"

  3. The AI agent answers using the Relay Tow help articles.

Conversations with the AI agent are visible to Relay Tow employees. Do not share passwords or full card numbers. We never need them.

If the AI agent cannot answer

Contact Relay Tow support. The details are below.

Contact Relay Tow support

When you contact support, include:

  • Your company name.

  • Which app you were using: the dashboard or the driver app.

  • What you were trying to do and the exact message you saw.

  • For payment questions, the invoice number and roughly when the payment was made.

Do you offer onboarding help or training?

Yes. The Relay Tow team guides you through account setup, integrations and onboarding, and helps you move your data from Towbook, Omadi or any other platform. You can also book a demo during sign-up, and video tutorials are on YouTube at https://youtube.com/relaytow.

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